Refund policy

We want you to be happy with your purchase. If something isn’t right with your order, please review our return policy below and contact our Customer Service team for assistance.

Returns - Merch & Apparel Purchases

If you have changed your mind about a purchase, eligible products may be returned provided they are in their original, unopened, unused, and undamaged condition.

To be eligible for a return:

  • The product must be unopened and unused.

  • All original packaging, seals, labels, and tamper-evident packaging must be intact.

  • The product must be in resalable condition, without damage or signs of wear or handling.

  • Proof of purchase may be required.

  • The return must be requested within 30 days of delivery.

Products that have been opened, consumed, used, altered, or tampered with are not eligible for a standard return or refund due to a change of mind.

Original shipping charges are non-refundable. Return shipping charges is covered by Stateside Brands.

Damaged, Defective, or Quality Issues

If your product arrives damaged, defective, incorrect, or you believe there is a product quality issue, please contact our Customer Service team as soon as possible.

Do not discard the product or packaging until you have contacted us. We may request photos of the product, packaging, lot or batch information, proof of purchase, and other details to help us investigate the issue.

Products associated with a legitimate damage, defect, or quality concern do not need to meet our standard unopened-return requirements. Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

Return - Alcohol Purchases

Due to U.S. state laws governing the shipment of alcohol, we cannot accept returns of damaged or defective items. However, if your item arrives damaged or defective, you may request a refund or replacement by emailing us at support@statesidebrands.zendesk.com within 3 days of receiving your order, with clear photos or videos of the damaged or defective product as proof. Returns for "change-of-mind" or "no longer needed" will not be accepted. 

Once we receive and review the proof, we will notify you via email of the approval or rejection of your refund or replacement request.

  • Opened or partially consumed

  • Used

  • Tampered with or altered

  • Damaged after delivery

  • Removed from or returned without their original packaging or seals

These restrictions do not prevent you from contacting us about a damaged, defective, incorrect, or quality-related product.

Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original method of payment. Processing times may vary depending on your financial institution.

How to Start a Return

To request a return or report an issue with your order, please contact us at support@statesidebrands.zendesk.com with:

  • Your name

  • Order number

  • Product(s) involved

  • Reason for the return or request

  • Photos, if the product arrived damaged or there is a quality concern

Please contact us before sending any product back so we can provide the appropriate return instructions.

Please note: This policy does not limit any rights you may have under applicable consumer protection laws.